Step 1: Reach Out to Customer Support

• Email: Reach us at support@avirrafinserv.com with your concern.
• Phone: Call our customer support team at +91 – 9991462188 between 10:00 AM and 5:00 PM on weekdays.

Step 2: Escalate to Grievance Officer

• If your concern is not resolved to your satisfaction by our customer support team, you can escalate the matter to our Grievance Officer.
  • Grievance Officer Email: grievanceofficer@aviirafinserv.com
  • Mailing Address: Grievance Officer,
    Aviira Finserv,
    Gali No. 09, Defence Colony, Behind Bus Stand, Karnal Road, Kaithal Harayana 136027 India, 9991462188

Please include the following details in your email or letter to the Grievance Officer:

• Your full name and contact information.
• Loan account number (if applicable).
• Detailed description of your concern or issue.
• Any supporting documents or correspondence.

Step 3: Resolution Timeline

• Acknowledgment: We will acknowledge receipt of your grievance within 7 working days.
• Resolution: Our Grievance Officer will investigate and resolve your issue within 15 working days. If more time is required, we will inform you of the reason and the expected resolution date.

Step 4: Further Escalation

• If you are still not satisfied with the resolution provided by our Grievance Officer, you can escalate the matter to the next level of management by contacting:
  • Senior Grievance Officer Email: ashok@aviirafinserv.com

Our Commitment to You:

• Transparency: We ensure complete transparency in addressing your concerns.
• Efficiency: Our goal is to resolve your issues as quickly and efficiently as possible.
• Customer Satisfaction: We strive to provide the best possible resolution to ensure your satisfaction.

Contact Us Anytime: If you have any questions or need further assistance, please do not hesitate to contact us.

• General Inquiries Email: info@aviirafinvest.com
• General Inquiries Phone: +91 – 9991462188

Thank you for choosing Aviira Finserv. Your feedback is valuable to us and helps us improve our services continuously.